At dh999, your privacy is not an afterthought — it is built into the foundations of how we operate. This Privacy Policy explains exactly what personal data dh999 collects from Pakistani players, how we use it, who we share it with, and the rights you hold over your own information. Please read this document carefully before using our platform.
Six core commitments that define how dh999 handles your personal data — before you read the full policy below.
All data transmitted between your device and the dh999 platform is protected by industry-standard 256-bit SSL encryption. Whether you are logging in from Karachi, Lahore, or Islamabad, your connection to dh999 is always secured end-to-end.
dh999 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate and improve the dh999 platform and to comply with our regulatory obligations.
dh999 collects only the personal data that is strictly necessary to provide our services, verify your identity, process transactions via EasyPaisa and JazzCash, and comply with applicable regulations. We do not collect data beyond what is required for these defined purposes.
Access to your personal data within dh999 is restricted to authorised personnel only — those who need it to perform their specific job functions. All staff with data access undergo regular training on data protection obligations and confidentiality requirements.
You have the right to access, correct, or request deletion of your personal data held by dh999. You may also object to certain types of processing or request that we restrict how we use your data. dh999 will respond to all valid data requests within 30 days.
dh999 operates in compliance with internationally recognised data protection standards. Our privacy practices align with the requirements of our gaming licence and applicable data protection frameworks, ensuring your information is handled lawfully and transparently.
This Privacy Policy is issued by dh999 ("dh999", "we", "us", "our"), the operator of the online gaming platform accessible at dh999.bio. dh999 is the data controller responsible for the personal data of players who register and use our platform.
dh999 is Pakistan's trusted online gaming destination, providing sports betting (with a particular focus on cricket and PSL markets), live casino games, slot titles, virtual sports, and speciality games to players across Pakistan, including Karachi, Lahore, Faisalabad, Islamabad, and beyond.
This Privacy Policy applies to all personal data collected by dh999 through the dh999.bio website, any associated mobile-optimised versions of the platform, and through communications between you and the dh999 Support team via live chat or email.
dh999 collects personal data from players through several channels — directly from you during registration and use of the platform, automatically through your device and browser when you access dh999.bio, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are as follows:
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, nationality | Registration form; KYC document upload |
| Contact Data | Email address, mobile phone number, residential address (city, province) | Registration form; account settings |
| Financial Data | EasyPaisa / JazzCash account number, bank name, transaction reference numbers, deposit and withdrawal history | Payment processing flow |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, wagering activity | Platform activity (automatic) |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, referring URL | Automatic — server logs and cookies |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support interactions |
| Verification Data | Copies of identity documents submitted during KYC, selfie verification images where required | KYC verification process |
dh999 does not collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless this is strictly required for identity verification purposes and has been explicitly consented to by you.
dh999 uses the personal data we collect only for the specific purposes described in this section. We do not use your data in ways that are incompatible with these stated purposes without first notifying you and, where required, obtaining your consent.
dh999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
dh999 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
dh999 uses cookies and similar tracking technologies on the dh999.bio website to enhance your user experience, maintain your login session, analyse platform usage, and support fraud prevention activities. The categories of cookies we use are as follows:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the dh999 platform. For the avoidance of doubt, disabling strictly necessary cookies will prevent you from using the platform entirely.
dh999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following retention periods apply as a general guide:
Where personal data is no longer required for any legitimate purpose, dh999 will securely delete or anonymise it in accordance with our internal data disposal procedures.
dh999 takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational security measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dh999 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
As a dh999 player, you have the following rights in relation to your personal data. dh999 is committed to facilitating the exercise of these rights in a straightforward and timely manner. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Data Rights Request".
You have the right to request a copy of all personal data that dh999 holds about you, along with information about how we use it. We will provide this within 30 days of receiving a valid request.
You have the right to request that dh999 correct any inaccurate or incomplete personal data we hold about you. Where possible, corrections can be made directly through your dh999 account settings.
You may request that dh999 delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
You may request that dh999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interests.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data where that processing is based on dh999's legitimate interests. You also have the absolute right to object to processing for direct marketing purposes at any time.
dh999 will respond to all valid data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason for it within the initial thirty-day period.
The dh999 platform is strictly intended for adults aged 21 years and over. dh999 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step of the dh999 registration process, and KYC checks are conducted to confirm the age of players before withdrawals are permitted.
If dh999 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, void any gaming activity, and securely delete all personal data associated with that account in accordance with applicable law.
dh999 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, special events (such as PSL season offers), and other dh999 promotions — but only where you have given your explicit consent to receive such communications during registration or through your account settings.
You may withdraw your consent to marketing communications at any time by:
Please note that withdrawing your consent to marketing communications does not affect your ability to use the dh999 platform, nor does it prevent dh999 from sending you non-promotional service communications — such as account security alerts, transaction confirmations, or policy update notices — which we send on the basis of our contractual or legal obligations.
dh999 operates globally and your personal data may be transferred to, stored in, or processed in countries outside Pakistan. Where such international transfers occur, dh999 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applicable in your home jurisdiction.
Appropriate safeguards may include:
You may request further information about the specific safeguards in place for any international transfer of your personal data by contacting [email protected].
dh999 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, dh999 will notify you via email or through a prominent notice on the dh999 platform prior to the changes taking effect.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how dh999 protects your personal data. Continued use of the dh999 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you have any concerns about changes to this Privacy Policy, please contact the dh999 Data Protection team at [email protected] before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which dh999 processes your personal data, please contact our team through either of the following channels:
dh999 will acknowledge receipt of your enquiry within 48 hours and will provide a substantive response within thirty (30) calendar days.
This Privacy Policy was last reviewed and updated on 1 January 2026. © 2026 dh999. All rights reserved.
Your privacy is protected from the moment you register. Enjoy cricket betting, live casino, slots, and virtual sports — with deposits and withdrawals via EasyPaisa, JazzCash, and all major Pakistani banks. Safe, secure, and built for Pakistani players.